Account FAQs

• Your Complete Document Library: Instantly view and use all necessary administrative documents, policies, and procedures for your entire program (HIPAA and OSHA).
• Your Full Year's Requirements: Immediate access to all annual requirements, allowing you to complete your staff training and risk assessments on your schedule.

Your 12-month contract keeps you protected through every step of your compliance cycle and gives you ongoing, immediate access to Abyde’s full support. These contracts auto-renew so you're never without coverage! We also offer flexible payment options to fit your practice’s needs.

To make sure your compliance never skips a beat, Abyde contracts automatically renew each year, so you don't need to do anything! This helps prevent any gaps in your program and ensures you’re always prepared to show good faith during an audit or investigation.

We'll be so sorry to see you go, but we're here to make the process clear! 

Abyde contracts run on a 12-month term and automatically renew on your annual renewal date to prevent any lapse in your compliance coverage. All users will receive a notification via the Abyde portal 60 days before your renewal date, giving your team time to review your account or make any changes.

To stop auto-renewal, please notify us at least 30 days before your renewal date. You can do this by calling us, emailing our support team, or submitting a cancellation request directly through your Abyde platform.

If notice is received less than 30 days before your renewal date, your cancellation will apply to the following term.

We're here to support you in your next chapter! If you're permanently closing your practice and dissolving the business entity, we will cancel your Abyde contract without any early termination penalty, effective on the date of closure. To do so, just send one (1) of the following documents to support@abyde.com:

• Articles of Dissolution: These are the documents filed with the state to officially terminate your business.
• Official Letter from Attorney or CPA: A formal letter from your legal or financial representative confirming the business's dissolution and closure date. 
• Notice of Lease Termination: A copy of the formal, executed notice of lease termination for your commercial practice address.
• Notice of Business License Cancellation: A copy of the notice from your state or local municipality confirming your business license has been canceled or is set to expire without renewal. 
• Public Notice: A copy of a public-facing announcement (e.g., a website notice or formal letter to patients) confirming the permanent closure and the specific date. 

Once we receive your documentation, a member of our team will review and process your account termination.

Congratulations! Selling your practice is a major accomplishment. 

Your Abyde compliance program is more than a subscription — it’s a vital business asset that helps protect the practice from serious financial and legal risk. Like your office lease or equipment payments, the Abyde contract belongs to the practice (the business), not to you personally.

When ownership changes, the new owner takes on both the practice’s assets and its legal responsibility for HIPAA and OSHA compliance. By transferring the practice's Abyde contract, you ensure the new owners are protected from the start with continuous compliance coverage.

How to handle the transfer of the contract & payments:

To get the ball rolling, just contact our compliance experts to provide the name and contact information of the new owners. 

• If you pay annually: the process is simple! Your service has already been paid through the end of the term, so we'll transfer the contract to the new owners, who can decide to renew when the term ends. 
• If you pay monthly or quarterly: The remaining payments on your contract term must be resolved by either - 
  • Transferring the billing to the new owner (preferred!): This is the simplest path. We'll help the new owners update payment information and the billing will continue seamlessly. This ensures uninterrupted compliance!
  • Include remaining contract price in your sale: We'll provide a single statement for the remaining pro-rated contract balance, which you can then include in your final sale negotiations, effectively settling the contract as part of the closing.  

To prevent this from becoming a point of friction in your sale, we recommend presenting it as a standard line item and existing business obligation, just like a utility or software license. To help, we'll provide an "Abyde Contract Transfer Package." This document includes the term dates and prorated value of the contract, a summary of program benefits, and a simple "Billing Transfer Form" for the new ownership to take over the payments.

We totally understand that finanical pressures can be especially impactful to small and mid-sized practices. While your 12-month contract commitment remains, we're more than happy to work with you for a flexible path forward. Here are a few options available to you:

• Flexible Payment Plan: We can adjust your payment schedule to help with cashflow. 
• Account Downgrade: Depending on your product lineup, we may be able to remove certain features and lesson your contracted cost. However, this option should be considered extremely cautiously, as it will affect your burden to remain fully compliant. 
• Temporary Account Pause: In some cases, we can pause your account and payments for a short period of time to provide temporary relief. This would extend your contract term by the same duration as the pause. 

To determine the option that best fits your practice, please contact our support team.