Skip to content
  • About Us
    • Who We Serve
  • Solutions
    • HIPAA for Covered Entities
    • OSHA for Healthcare
    • HIPAA for Business Associates
    • SRA for Covered Entities
    • Abyde Incident Response Program
    • Abyde Reseller Program
  • Resources
  • News
  • Events
  • Partners
  • Contact Us
  • Login
    • HIPAA for Covered Entities
    • OSHA for Healthcare
    • HIPAA for Business Associates
    • SRA for Covered Entities
SIGN UP
BOOK A DEMO

Business Associates & Relaxed HIPAA Regulations During COVID-19

April 8, 2020

The Office for Civil Rights (OCR) has been very active this past month, going above and beyond to help mitigate the risk COVID-19 poses to public health privacy. Certain HIPAA regulations were updated in March to allow for health care practices to better work with patients in need of healthcare services as well as providing guidance on how to best disclose PHI without risk of a data breach. In their latest announcement, the Office for Civil Rights has extended the same enforcement discretion to Business Associates.

When it comes to Business Associates handling PHI, there are obviously strict limitations to follow for the sake of still maintaining patient privacy. As clearly stated in the recent OCR bulletin, business associates are expected to follow the same guidance provided for health care providers when accessing or disclosing PHI during a public health emergency. 

Previously, these disclosure permissions were only allowed if expressly stated within the Business Associate Agreement with the BA’s covered entity. In light of the current situation, there is a greater need to easily provide public health authorities and emergency operation centers with access to COVID-19 related PHI and this bulletin reinforces the Business Associates’ ability to share that information securely. Violations of certain provisions of the HIPAA Privacy Rule will not be imposed during this time, if and only if:

  • The business associate discloses PHI for good faith uses in certain public health activities or to health oversight agencies (hint, hint the guidance we mentioned above)
  • The business associate must inform the healthcare provider within 10 days after the use or disclosure of PHI 

While this notice provides business associates with greater flexibility than some Business Associate Agreements allow for, that doesn’t mean that BAAs no longer matter. It should be noted the relaxation of enforcement does not extend to any other requirements under HIPAA law, and business associates will still be held liable for any violations outside of this circumstance – provided of course a BAA is in place. 

As a reminder, a Business Associate Agreement allows the covered entity to obtain “satisfactory assurances”  that the business associate will “appropriately safeguard the protected health information it receives or creates on behalf of the covered entity.” This definition, straight from the HHS website, encompasses the need for BA’s to agree in writing to the same standards the covered entity is held to. A BAA must be completed with any vendor or organization the practice sends or receives any piece of PHI from. Without a proper agreement in place, the liability of this security breach will fall on the healthcare provider.  

Contrary to what most might think, HIPAA really is here to help encourage providing access to and sharing of PHI as long as it is done in the right ways and for the right reasons. OCR Director Roger Severino makes this abundantly clear in his statement following the updated bulletin stating, “Granting HIPAA business associates greater freedom to cooperate and exchange information with public health and oversight agencies can help flatten the curve and potentially save lives.” 

This latest bulletin is just additional proof that HIPAA compliance is of the utmost importance during the COVID-19 public health emergency. All eyes right now are on data being shared between multiple government agencies like the HHS, CDC and even the White House. With secure and efficient access to real-time data, those organizations will be enabled to make educated decisions on how to best interpret and utilize the sensitive data received and, in turn, secure the well being of the public at large. We find it extremely comforting to know that by following the OCR’s recent HIPAA guidance, providers and business associates alike can play their part in stopping the spread of COVID-19.

RECENT POSTS

  • Dental Practice HIPAA Settlement
    What Every Dental Practice Can Learn From the $140K Shen Smiles Settlement
  • Ambry Phishing Settlement
    $700K HIPAA Settlement: What the Ambry Genetics Phishing Breach Teaches Every Practice
  • Azul Vision Right of Access
    Right of Access Enforcement Hits Eye Care: Inside the Azul Vision Settlement
PrevPreviousAbyde joins forces with Florida Medical Association to deliver HIPAA compliance solutions in a time of need
NextTechnical Safeguards for CybersecurityNext

Related posts

Dental Practice HIPAA Settlement
Abyde News, Fines, HIPAA

What Every Dental Practice Can Learn From the $140K Shen Smiles Settlement

October 9, 2026 Penelope Schweitzer No comments yet

October 9, 2026 The latest HIPAA settlement doesn’t involve a hospital system or a massive ransomware attack. It involves a practice that probably looks a lot like yours. Shen Smiles is a solo dental practice in Drums, Pennsylvania. It started with a former patient’s complaint about getting their health records. It led to a broader OCR investigation and a $140,000 settlement. The lesson? Every HIPAA-regulated organization, big or small, can face enforcement.   What happened? Under federal law, patients must be given access to their records within 30 days, with one possible 30-day extension if the patient is notified in writing within the first 30 days. In April 2020, a former patient’s attorney filed a complaint with the Office for Civil Rights (OCR). The complaint alleged that the patient had requested their records multiple times without receiving access. The public documents don’t say when the first request was made. OCR’s investigation went beyond the original complaint. According to the resolution agreement, OCR found that patient records weren’t properly maintained and that staff hadn’t received formal HIPAA Privacy Rule training. OCR also said the practice couldn’t produce evidence that it had HIPAA policies and procedures in place, including for patient access requests, or that it had reasonably safeguarded patient information. During the investigation, the practice stated that it couldn’t provide the records because a workforce member had stolen them. The public documents don’t address whether a breach assessment was done. As a general rule, though, HIPAA presumes that an impermissible acquisition, access, use, or disclosure of unsecured patient information is a breach. A breach can require notifying HHS and affected patients, including steps patients can take to protect themselves. These are baseline requirements every covered entity is expected to have in place. Policies and training give a team a HIPAA playbook. Without one, staff at any practice may not know what to do when a patient asks for records or records go missing. OCR proposed a $140,000 civil money penalty in July 2024. Shen Smiles requested a hearing before an administrative law judge, but the two sides reached a resolution agreement in August 2026, before the hearing took place. Under the agreement, the practice agreed to pay $140,000. The agreement is not an admission of liability.   The Takeaway for Practices Patient access has been an OCR priority for years through its HIPAA Right of Access Initiative, and this case marks its 56th Right of Access enforcement action. It also took more than six years from complaint to resolution. As this case shows, a single complaint can lead to a broader look at your compliance program. Now is the time to ask: Do we have written HIPAA policies our team can find? Do we have a process to answer every record request within 30 days? Can we prove every team member has completed HIPAA training? If any of those gave you pause, now’s the time to fix it, before OCR comes asking. Looking for the first step? Meet with one of our compliance experts to see where you currently stand. 

Ambry Phishing Settlement
Abyde News, Fines, HIPAA

$700K HIPAA Settlement: What the Ambry Genetics Phishing Breach Teaches Every Practice

September 21, 2026 Penelope Schweitzer No comments yet

September 21, 2026   The HHS Office for Civil Rights (OCR) has announced its biggest HIPAA settlement of the year, reaching nearly a million dollars.  Ambry, a genetic testing and clinical genomics provider based in Aliso Viejo, California is at the center of this enforcement. A settlement was reached over a 2020 phishing attack that exposed the Protected Health Information (PHI) of more than 225,000 individuals. This settlement is a clear reminder that even large organizations trip up on HIPAA requirements.    What happened In January 2020, an employee email account at Ambry was compromised through a phishing attack.  The breach potentially exposed a wide range of PHI, including names, addresses, dates of birth, Social Security Numbers, financial details, and more. Ambry reported the breach to OCR in March 2020, which kicked off the investigation.    Where OCR found gaps OCR’s investigation identified several HIPAA Security Rule gaps, including: No accurate, thorough risk analysis of risks and vulnerabilities to ePHI No process for cutting off access to ePHI when an employee left or no longer needed access No unique user IDs for tracking who was accessing ePHI systems These are baseline HIPAA requirements that every Covered Entity and Business Associate is expected to have in place.   The settlement terms Ambry paid $700,000 and agreed to a two-year corrective action plan, under which it must: Complete a thorough risk analysis of ePHI confidentiality, integrity, and availability Build and execute a risk management plan addressing what that analysis turns up Review and update Security Rule policies and procedures as needed Implement unique user identification across all ePHI systems Train the whole workforce on those updated policies The takeaway for practices When 90% of healthcare hacks start with a successful phishing attempt, it’s key your team is aware of the role they play to keep data safe. Every practice should ask; Do we know exactly where our ePHI lives and how it moves through our systems? Do we have a current, documented risk analysis? Would we catch it fast if a former employee’s access wasn’t revoked? Looking for the first step of addressing these gaps? Meet with one of our compliance experts to see where you currently stand. 

Azul Vision Right of Access
Abyde News, Fines, HIPAA

Right of Access Enforcement Hits Eye Care: Inside the Azul Vision Settlement

September 1, 2026 Penelope Schweitzer No comments yet

September 1, 2026   The Office for Civil Rights (OCR) announced its 55th settlement under the HIPAA Right of Access Initiative, and this one is a good reminder that “we’ll get to it” is an easy shortcut to a massive financial penalty.   What happened Azul Vision, Inc., a California optometry enterprise healthcare provider, took nearly two years to provide a patient her healthcare records failed to give a patient timely access to her health records. She requested her records in January 2023. She didn’t actually receive them until January 2025, or two years later, and only after OCR opened an investigation following her complaint in April 2023.   The importance of Right of Access The HIPAA Privacy Rule’s Right of Access is straightforward: patients are entitled to their healthcare records within 30 days of a request, with one possible 30-day extension if needed.    The cost Azul Vision agreed to a two-year, OCR-monitored corrective action plan and paid $50,000. The corrective action plan requires the practice to: Review and revise its written policies and procedures for Privacy Rule compliance.  Regularly report to HHS a log of every PHI access request it receives, including when it came in and when it was resolved, Train all workforce members on right of access requirements and the practice’s own procedures.   Practical takeaways Have a documented, assigned process for access requests: not an informal “someone will handle it” arrangement. Track every request against the 30-day (or extended 60-day) clock: If nothing is timestamping requests, nothing is catching the ones that slip. Train staff specifically on right of access: this is a distinct Privacy Rule obligation from general HIPAA awareness, and it’s clearly one OCR is actively enforcing.   The bottom line A single records request that went unanswered turned into a $50,000 penalty, two years of federal monitoring, and a detrimental hit to the organization’s reputation. That’s a steep price for what really comes down to a missing process. If your team can’t answer “what happens the moment a patient asks for their records?” right now, that’s the gap to close before your practice ends up as OCR’s next enforcement case. Want a streamlined way to close your compliance gaps? Meet with an Abyde expert today!

  • Facebook
  • Instagram
  • LinkedIn
  • YouTube
Abyde Logo

1.800.594.0883 | info@abyde.com

Automated HIPAA and OSHA Compliance

Our Reviews

From Our Blog
  • Don’t Get Caught Off Guard: HIPAA Audits are Back!
  • Don’t Be a Statistic: Why OSHA Compliance Matters in Healthcare
  • What Money Doesn’t Cover: The True Price of HIPAA Non-Compliance
  • HIPAA: It’s Not Just a Training – Your Guide to Continuous Compliance
Solutions
  • HIPAA for Covered Entities
  • OSHA for Healthcare
  • HIPAA for Business Associates
  • SRA for Covered Entities
  • Abyde Incident Response Program
  • Abyde Reseller Program
Resources
  • News
  • Events
  • Partners
  • HIPAA Badges
  • OSHA Badges
  • Learning Center
  • Compliance FAQs
Company
  • About Us
  • Who We Serve
  • Pricing
  • Contact Us
  • Newsletter
  • Jobs
  • COPYRIGHT © 2026 ABYDE
  • |

  • TERMS & CONDITIONS
  • |

  • PRIVACY POLICY
  • |

  • SECURITY MEASURES
  • |

  • E-SIGNATURE TERMS