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Drowning in Paperwork? 70% of Healthcare Workers Are Too. Here’s the Fix.

June 13, 2024

Did you know that more than 70% of healthcare workers spend over 10 hours a week on paperwork? 

When working in healthcare, the last thing you might expect is to spend most of your time on paperwork, but it’s a reality for many.

Paperwork might seem monotonous and time-consuming, but it’s a crucial requirement for HIPAA. Your compliance program must be documented to prove you’re protecting your patients. 

Why can’t I use templates? 

It’s essential to avoid cutting corners with compliance paperwork. Personalized documentation is key, so using templates isn’t compliant. Templates are generic, whereas documentation represents the specific policies and procedures for your location that must be followed to protect your patients’ PHI (Protected Health Information). 

Many policies and procedures are required to ensure staff safety and PHI. Some examples include the Disaster Recovery Plan, the Breach Notification Policy, and the Electronic Data Disposal Policy. They must be personalized for your practice, such as including local emergency phone numbers in the Disaster Recovery Plan or defining specific roles and responsibilities in policies. Additionally, if responsibilities change, policies and procedures must be updated, ensuring the latest info is documented. 

By drafting personalized documentation, your practice ensures its staff knows their responsibilities regarding protecting PHI and the procedures that must be followed. 

What else is required documentation? 

Drafting documentation is the first step, but organizing the content is just as important. Policies and procedures should be easily accessible so staff can review them effortlessly. In any situation, your team should be able to access the plan quickly, stay calm, and review the documentation. The documentation should also be clear and understandable for the staff.

Staff should have easy access to policies and procedures, which should be reviewed during onboarding to provide new employees with the necessary resources. 

How Software Solutions Can Help

In the past, documentation was often seen as an overwhelming, overflowing binder, but that doesn’t have to be the case. As technology advances, your compliance program needs to keep up as well. Nowadays, healthcare workers can use software solutions to create personalized documentation quickly. 

Software solutions can help eliminate the possibility of human error and utilize cutting-edge technology to dynamically generate policies that meet the latest requirements in the healthcare industry. Almost all healthcare employees spend numerous hours every week on paperwork.  So why not significantly reduce the time spent on these activities and achieve compliance in minutes?

Software rapidly creates personalized documentation, including staff names and responsibilities, and provides organizational structure. Instead of disorganized physical binders, you can have an intuitive solution with policies and procedures hosted in the cloud that are easily accessible with an internet connection. 

To learn more about how Abyde can save your practice countless hours on documentation, schedule a software demo. 

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Dental Practice HIPAA Settlement
Abyde News, Fines, HIPAA

What Every Dental Practice Can Learn From the $140K Shen Smiles Settlement

October 9, 2026 Penelope Schweitzer No comments yet

October 9, 2026 The latest HIPAA penalty doesn’t involve a hospital system or a massive ransomware attack. It involves a practice that probably looks a lot like yours. Dr. Linda Shen is the owner of Shen Smiles, a solo dental practice with one location in Drums, Pennsylvania. It all started with one patient asking for their health records. It ended with a $140,000 penalty and a much closer look at how the practice handled HIPAA. The lesson? Every HIPAA-regulated practice, big or small, can face enforcement. What happened? It’s unclear when the patient first asked for their records, but patient records need to be provided within 30 days from the initial request. In April 2020, the patient’s attorney filed a complaint with the Office for Civil Rights (OCR). The patient had asked for their health records multiple times and never got it. Once OCR started digging, the missed request turned out to be just the beginning. Patient records weren’t properly maintained, staff had never received formal HIPAA Privacy Rule training, and there were no policies for handling patient requests. Dr. Shen admitted that the records were never provided because a former employee had taken them. That’s another violation, this theft is a breach, which means it needed to be reported to the OCR, patients needed to be notified, and given options to protect themselves (such as credit monitoring). These are baseline requirements every Covered Entity is expected to have in place. No compliance framework, like policies and training, means no HIPAA playbook, so when a patient asks for records (or records go missing), staff is unprepared and unaware how to handle the situation. In July 2024, OCR proposed a $140,000 Civil Money Penalty. Dr. Shen appealed, but ultimately settled on the full amount. The Takeaway for Practices Patient access has been an OCR priority for years through its HIPAA Right of Access Initiative. And as this case shows, one complaint is all it takes to open the door to a review of your entire compliance program. Now is the time to ask: Do we have written HIPAA policies our team can find? Do we have a process to answer every record request within 30 days? Can we prove every team member has completed HIPAA training? If any of those gave you pause, now’s the time to fix it, before OCR comes asking. Looking for the first step? Meet with one of our compliance experts to see where you currently stand.

Ambry Phishing Settlement
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$700K HIPAA Settlement: What the Ambry Genetics Phishing Breach Teaches Every Practice

September 21, 2026 Penelope Schweitzer No comments yet

September 21, 2026   The HHS Office for Civil Rights (OCR) has announced its biggest HIPAA settlement of the year, reaching nearly a million dollars.  Ambry, a genetic testing and clinical genomics provider based in Aliso Viejo, California is at the center of this enforcement. A settlement was reached over a 2020 phishing attack that exposed the Protected Health Information (PHI) of more than 225,000 individuals. This settlement is a clear reminder that even large organizations trip up on HIPAA requirements.    What happened In January 2020, an employee email account at Ambry was compromised through a phishing attack.  The breach potentially exposed a wide range of PHI, including names, addresses, dates of birth, Social Security Numbers, financial details, and more. Ambry reported the breach to OCR in March 2020, which kicked off the investigation.    Where OCR found gaps OCR’s investigation identified several HIPAA Security Rule gaps, including: No accurate, thorough risk analysis of risks and vulnerabilities to ePHI No process for cutting off access to ePHI when an employee left or no longer needed access No unique user IDs for tracking who was accessing ePHI systems These are baseline HIPAA requirements that every Covered Entity and Business Associate is expected to have in place.   The settlement terms Ambry paid $700,000 and agreed to a two-year corrective action plan, under which it must: Complete a thorough risk analysis of ePHI confidentiality, integrity, and availability Build and execute a risk management plan addressing what that analysis turns up Review and update Security Rule policies and procedures as needed Implement unique user identification across all ePHI systems Train the whole workforce on those updated policies The takeaway for practices When 90% of healthcare hacks start with a successful phishing attempt, it’s key your team is aware of the role they play to keep data safe. Every practice should ask; Do we know exactly where our ePHI lives and how it moves through our systems? Do we have a current, documented risk analysis? Would we catch it fast if a former employee’s access wasn’t revoked? Looking for the first step of addressing these gaps? Meet with one of our compliance experts to see where you currently stand. 

Azul Vision Right of Access
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Right of Access Enforcement Hits Eye Care: Inside the Azul Vision Settlement

September 1, 2026 Penelope Schweitzer No comments yet

September 1, 2026   The Office for Civil Rights (OCR) announced its 55th settlement under the HIPAA Right of Access Initiative, and this one is a good reminder that “we’ll get to it” is an easy shortcut to a massive financial penalty.   What happened Azul Vision, Inc., a California optometry enterprise healthcare provider, took nearly two years to provide a patient her healthcare records failed to give a patient timely access to her health records. She requested her records in January 2023. She didn’t actually receive them until January 2025, or two years later, and only after OCR opened an investigation following her complaint in April 2023.   The importance of Right of Access The HIPAA Privacy Rule’s Right of Access is straightforward: patients are entitled to their healthcare records within 30 days of a request, with one possible 30-day extension if needed.    The cost Azul Vision agreed to a two-year, OCR-monitored corrective action plan and paid $50,000. The corrective action plan requires the practice to: Review and revise its written policies and procedures for Privacy Rule compliance.  Regularly report to HHS a log of every PHI access request it receives, including when it came in and when it was resolved, Train all workforce members on right of access requirements and the practice’s own procedures.   Practical takeaways Have a documented, assigned process for access requests: not an informal “someone will handle it” arrangement. Track every request against the 30-day (or extended 60-day) clock: If nothing is timestamping requests, nothing is catching the ones that slip. Train staff specifically on right of access: this is a distinct Privacy Rule obligation from general HIPAA awareness, and it’s clearly one OCR is actively enforcing.   The bottom line A single records request that went unanswered turned into a $50,000 penalty, two years of federal monitoring, and a detrimental hit to the organization’s reputation. That’s a steep price for what really comes down to a missing process. If your team can’t answer “what happens the moment a patient asks for their records?” right now, that’s the gap to close before your practice ends up as OCR’s next enforcement case. Want a streamlined way to close your compliance gaps? Meet with an Abyde expert today!

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