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Public Health Emergency Extended Again: What it Means For Your Practice

January 22, 2021

I don’t think anyone will be surprised to hear the latest Department of Health and Human Services (HHS) announcement that waivers related to the Public Health Emergency (PHE) – affecting telehealth, COVID-19 information sharing, and more – are (you guessed it) extended! Originally expiring January 21, 2021, waivers were instead extended again until April 20, 2021.

While we all hope COVID-19 is behind us sooner rather than later, we won’t be surprised if waivers are extended again in April (after all, we’ve rung the false alarm 4 times now in saying that the PHE is expiring). Even if the light at the end of the COVID-19 tunnel takes a little bit longer, waivers will still expire, and the sooner your practice is prepared for that day – the better.

When it does happen, the PHE expiring won’t mean that life will snap back to the way it was pre-pandemic (as much as we all wish that it could). What it does mean is that normal HIPAA regulations will regain effect – and that your practice needs to have the necessary compliance requirements ready to go if they aren’t already. So let’s recap what changed over the course of 2020 and what’s expected of your practice to remain in compliance when normal HIPAA enforcement kicks back into gear:

PHI Disclosures

  • Last February, the Office for Civil Rights (OCR) released guidance covering how protected health information (PHI) should and shouldn’t be handled during a PHE. The announcements essentially covered how HIPAA rules should be applied in regard to COVID-19 related information and provided specific scenarios in which patient information could be properly disclosed without patient authorization to benefit public health and safety. Even with relaxed requirements, there has been and will still be HIPAA requirements for PHI disclosures to others, particularly the media, even with the PHE still ongoing.

Business Associates 

  • Healthcare providers weren’t the only ones granted some wiggle room for PHI disclosures, and the same permissions were extended to business associates as well. In addition to ensuring that your own practice is covered when it comes to proper PHI disclosure, making sure that the third-party vendors you work with are doing the same is just as important. Now we know it’s not feasible to micromanage every Business Associate you work with, but having the proper (and up-to-date!) Business Associate Agreements signed and documented is. Just one document can be the difference between a hefty HIPAA fine – since your practice would be liable without one – and protection in the case of a business associate HIPAA violation. 

Telehealth 

  • If there was one way to jump-start the healthcare industry’s use of telehealth services, the COVID-19 pandemic was it. In what seemed like the blink of an eye, providers of all specialties and sizes were offering telehealth to their patients. With benefits that go beyond social-distancing, we can expect these services to continue even after the PHE is over. While the OCR waivers provide limited discretion for use of non-HIPAA compliant telehealth services during the pandemic, once waivers expire you must switch to a HIPAA compliant telehealth provider and get that signed Business Associate Agreement, and all other safeguards necessary, in place. 

2020 was a historic year for more reasons than just the National Public Health Emergency, and HIPAA enforcement saw record-breaking highs over the past 12 months. We can only expect these efforts to continue in 2021 especially once HIPAA waivers officially expire. If HIPAA is on your list to tackle in 2021 – and it should be, with recent legislation reducing fines for breaches if compliant – determining where you stand now and addressing any areas you’ve relaxed compliance in is a great first step!

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September 1, 2026   The Office for Civil Rights (OCR) announced its 55th settlement under the HIPAA Right of Access Initiative, and this one is a good reminder that “we’ll get to it” is an easy shortcut to a massive financial penalty.   What happened Azul Vision, Inc., a California optometry enterprise healthcare provider, took nearly two years to provide a patient her healthcare records failed to give a patient timely access to her health records. She requested her records in January 2023. She didn’t actually receive them until January 2025, or two years later, and only after OCR opened an investigation following her complaint in April 2023.   The importance of Right of Access The HIPAA Privacy Rule’s Right of Access is straightforward: patients are entitled to their healthcare records within 30 days of a request, with one possible 30-day extension if needed.    The cost Azul Vision agreed to a two-year, OCR-monitored corrective action plan and paid $50,000. The corrective action plan requires the practice to: Review and revise its written policies and procedures for Privacy Rule compliance.  Regularly report to HHS a log of every PHI access request it receives, including when it came in and when it was resolved, Train all workforce members on right of access requirements and the practice’s own procedures.   Practical takeaways Have a documented, assigned process for access requests: not an informal “someone will handle it” arrangement. Track every request against the 30-day (or extended 60-day) clock: If nothing is timestamping requests, nothing is catching the ones that slip. Train staff specifically on right of access: this is a distinct Privacy Rule obligation from general HIPAA awareness, and it’s clearly one OCR is actively enforcing.   The bottom line A single records request that went unanswered turned into a $50,000 penalty, two years of federal monitoring, and a detrimental hit to the organization’s reputation. That’s a steep price for what really comes down to a missing process. If your team can’t answer “what happens the moment a patient asks for their records?” right now, that’s the gap to close before your practice ends up as OCR’s next enforcement case. Want a streamlined way to close your compliance gaps? Meet with an Abyde expert today!

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