HIPAA

true price of a HIPAA Audit
Audits, Fines, HIPAA

What Money Doesn’t Cover: The True Price of HIPAA Non-Compliance

November 19, 2024 No comments yet

November 19, 2024 Did you know that the average cost of a healthcare data breach is $9.77 million? When HIPAA investigations can lead to millions of dollars in expenses for rebuilding IT systems, legal fees, fines, and other costs, it’s easy to overlook the non-monetary consequences of an investigation in which you are found liable. When a practice is found liable, it indicates that it failed to demonstrate that it took the necessary precautions to prevent a breach. This could include not adhering to proper procedures, such as promptly providing a patient’s healthcare records to the Office for Civil Rights (OCR) or a State Attorney General. This liability can significantly impact your practice’s reputation. The investigation can take months and make your practice subject to scrutiny. Reputation: A Cost To Your Business  When your practice is found liable for a HIPAA violation, it can unfortunately haunt your practice. Once a HIPAA fine is announced, it is posted on the HHS website and reported by numerous compliance news sources. This news release can become a notorious stain on your practice’s reputation, as it is one of the first websites to appear when your practice is searched. This can directly impact your organization’s success. In the digital age, over 75% of all patients search for a new provider online, and this fine will likely be one of the first things they see. Time: The Unease of Waiting  Waiting for a response from the OCR or the state during an investigation can be overwhelming and stressful. HIPAA investigations often take several months and require hundreds of pages of documentation, and waiting for a response is an additional non-monetary cost associated with them.  In some cases, the fines related to HIPAA violations can take years to finalize. For example, a recent HIPAA fine imposed in 2024 resulted from a breach in 2017. This illustrates that investigating such breaches can take years before any resolution is reached. Even after a fine is levied, time is spent trying to recover and restore one’s reputation, which is just as challenging to manage. Scrutiny: Monitored by the Government Many HIPAA fines include a Corrective Action Plan (CAP) or a set of requirements and years of monitoring before a practice officially completes its payment for a fine. A CAP keeps your healthcare practice under government scrutiny for an extended period. This means that government authorities will closely monitor your practice’s operations, data security measures, and compliance with HIPAA regulations. This nonmonetary cost is another frustrating burden for practice, as it is subject to scrutiny and oversight by authorities. Protecting Your Practice Don’t let a mistake become a detriment to the success of your practice. Ideally, once a HIPAA fine is paid, the practice can return to normal. Unfortunately, the nonmonetary costs of an audit can continue to detriment a practice’s success. That’s why it’s vital to put precautions in place before a significant breach can occur, and if it still occurs, the right documentation is in place to defend your practice. Utilizing a smart software solution for compliance can prepare your practice for a HIPAA investigation. Watch our webinar, featuring compliance experts with a 100% pass rate, to learn more about the audit process and its necessary steps.

Ransomware HIPAA Fines
Cybersecurity, Fines, HIPAA

The Price of Neglect: Ransomware Fines Hit Healthcare Practices

November 7, 2024 No comments yet

November 7, 2024 Healthcare practices felt quite a scare on Halloween, with over half a million dollars in fines levied on medical practices. These practices were fined for not taking the necessary precautions against ransomware breaches. The two practices impacted on this day of significant fines include Plastic Surgery Associates of South Dakota in Sioux Falls (PSASD), a multi-location organization, and the Bryan County Ambulance Authority (BCAA), an Oklahoma emergency medical services provider. PSASD was fined $500,000, and BCAA was fined $90,000. These significant fines are just the precipice of the future of healthcare breaches, with ransomware breaches increasing 264% since 2018. What Happened? Major ransomware attacks unfortunately impacted both of these healthcare providers. For PSASD, a breach was discovered that infected nine workstations and two servers in July 2017. This breach impacted over ten thousand patients, putting their data at risk. The malicious actors utilized trial and error to hack into the organization’s system. The data was unable to be restored. The investigation revealed significant gaps in their compliance program, including a missing Security Risk Analysis, inadequate policies and procedures for data handling and breach reporting, and insufficient training. This $500,000 penalty also includes two years of monitoring by the Office For Civil Rights (OCR). For the BCAA, its ransomware attack began in November 2021, but wasn’t reported until May of the following year. After a breach, depending on the severity, you must notify the OCR within 60 days. Since this breach impacted over 14,000 patients or over 500 people, it is considered a large breach. Similar requirements, such as a Security Risk Analysis, adequate policies, a risk management plan, and other safeguards, were missing as found in this investigation. It’s $90,000 fine includes a Corrective Action Plan as well. Protecting Your Practice from Ransomware Ransomware attacks will continue to affect our healthcare system. Although complete immunity is impossible, there are many precautions you can take to protect your practice. Implementing the right technical safeguards, such as firewalls, antivirus software, and a qualified IT team is crucial. Additionally, you can streamline your HIPAA compliance by using intelligent software solutions that help identify your compliance needs unique to your practice. In the event of an attack, these solutions can also guide you on how to respond effectively. To learn more about these smart solutions, meet with a compliance expert today.

Patient Record Access HIPAA Fine
Fines, HIPAA

Expensive Oversight: The Importance of Timely Patient Record Access

October 24, 2024 No comments yet

October 24, 2024 There has been a flurry of HIPAA fines in the past few weeks, with over half a million dollars levied in the last month.  Just one example is Gums Dental Care, LLC, a small dental practice in Maryland that was fined for a Right of Access violation. Right of Access violations, which involve failing to provide medical records in a timely manner, are a common HIPAA mistake. Another violation for this was issued in August.   What Happened?  A patient requested her medical records from Gums Dental on April 8, 2019. After not receiving them, she issued a complaint to the OCR in May 2019. The OCR contacted Gums Dental Care for technical assistance and believed the case was over.  This was just the beginning. This case spanned years, with a second complaint filed in August 2019 and the OCR sending several data requests through letters and calls to Gums Dental.  On October 1, 2020, the OCR sent Gums Dental a proposed resolution agreement and corrective action plan. At the end of the month, Dr. Gumbs wanted to present her case in front of a judge, believing the patient would commit Medicaid fraud with her records. She also said that the complainant didn’t pay a $25 administrative fee to release the medical records through mail. First, patients should always have access to their medical records, regardless of their reasons. Second, the fee would be waived if the patient requested it digitally, not through mail.   In December 2020, the OCR issued a Letter of Opportunity to Gums Dental. At the beginning of the next year, Dr. Gumbs once again justified her refusal to provide the records since she believed her patient would commit a crime with them. She also believed her website wasn’t secure enough to send them digitally. However, Gums Dental didn’t attempt to send the records at all.  By the time the Notice of Proposed Determination was sent in March 2022, roughly three years after the first medical record request, Gums Dental faced a Civil Monetary Penalty fine as high as $7,676,692. However, the OCR ultimately levied a $70,000 fine, recognizing the smaller size of the dental practice.    How to Protect Your Practice Common HIPAA fines often involve Right of Access violations. At the federal level, practices are required to provide patients with their medical records within 30 days, and some states have an even shorter timeline. Navigating these unique regulations can be challenging, so having an intelligent solution is crucial. Smart software can streamline compliance for your practice by generating policies and procedures tailored to your needs. These solutions also include access to a team of compliance experts who can help answer your questions and ensure that you are interacting with patients in a HIPAA-compliant manner.  To learn more about software solutions, with a compliance expert here.   

HIPAA Guide for Dermatologists
Best Practices, HIPAA

The Dermatologist’s Ultimate Guide to HIPAA Compliance

October 22, 2024 No comments yet

October 22, 2024 Did you know that a dermatology center was fined over $300,000 for violating HIPAA?  HIPAA compliance is not always top of mind when managing your dermatology practice. Administrative tasks can easily take a back seat with a focus on diagnosing and treating skin conditions. Nevertheless, it’s crucial to prioritize HIPAA compliance.  Discover what steps you need to take to ensure the safety of your dermatology practice.   What’s Protected Health Information?  Protected Health Information (PHI) is sensitive data that can personally identify a patient. Examples of PHI include a social security number, birth date, medical records, and even images of skin ailments for dermatologists.  These images can contain personally identifiable information, such as tattoos and unique birthmarks.  When working with patients, it’s crucial to ensure all images and other forms of PHI are encrypted and protected behind essential safeguards to secure patient information.   Social Media 101s When sharing images of your patient’s treatment, such as before-and-after images of acne treatment, it’s important to do so compliantly. While you might think you’re sharing a feel-good story, patient images are considered Protected Health Information (PHI), and sharing them without consent could violate their privacy.  You need the patient’s signed media consent form to share these images and patient reviews on social media compliantly. This form ensures that the patient understands and agrees to use their image and treatment details being shared with the public.    Improper Disposal The largest dermatology HIPAA fines, totaling over $300,000, were imposed due to improper disposal. Some states have even stricter laws regarding discarding old patient files, which must be retained for at least six years on a federal level. These files also need to be encrypted throughout the creation to disposal process.  When getting rid of sensitive information, ensure it is shredded and properly disposed of. Partner with a disposal company specializing in medical paperwork and waste and have a Business Associate Agreement in place.   How Software Solutions Can Help Dermatology helps patients feel comfortable in their own skin, both literally and figuratively. Implementing the appropriate safeguards to protect patients’ data is just as important. By utilizing smart software, you can see where your dermatology practice stands and what you need to do to be compliant. To learn how you can protect your dermatology practice, schedule a consultation with an expert.   

$240K Ransomware HIPAA Fine
Fines, HIPAA

The Rise of Ransomware in Healthcare: How a Phishing Breach Led to a $240K HIPAA Fine

October 14, 2024 No comments yet

October 14, 2024 Unfortunately, the future of data breaches is ransomware, accounting for nearly two-thirds of data breaches. As ransomware remains a significant threat in the healthcare sector, another HIPAA fine has been issued concerning a ransomware incident. Recently, a healthcare organization was fined $240,000 following ransomware attacks, including phishing, that compromised the Protected Health Information of over 85,000 patients. What happened?  The Center of Orthopaedic Specialists merged with Providence Medical Institute, a healthcare system in southern California. In February 2018, during the transition, an employee clicked on a malicious link from a phishing attempt, which encrypted over 85,000 files with ransomware. Subsequently, two more successful ransomware attacks were launched on the already vulnerable IT system. Between these attacks, PMI restored data using backup tapes. In the final ransomware attack, the malicious actors used stolen credentials from previous attempts to remotely access PMI’s systems. What could they have done? After the breach, several cybersecurity mistakes that affected almost 100,000 patients were brought to light. Before merging with PMI, the Center of Orthopaedic Specialists partnered with another IT company, Creative Solutions in Computers. However, PMI failed to sign a Business Associate Agreement with the IT company during the transition, a crucial HIPAA requirement. This agreement ensures that both parties understand and take the necessary precautions to protect PHI. Furthermore, PMI made numerous IT and cybersecurity mistakes, such as sharing logins, not properly separating private networks from public networks, failing to monitor access controls, and not encrypting ePHI, which allowed anyone with access to view it. The lack of proper IT infrastructure, which could have been easily avoided, significantly impacted numerous patients. What’s next?  After the recent HIPAA fine, it’s crucial for your practice to take the necessary precautions and implement cybersecurity measures to safeguard your patients’ data. When establishing a culture of compliance for your practice, using smart software solutions can help you assess your practice’s status and offer efficient solutions to meet requirements, such as electronically managed Business Associate Agreements. To find out more about how intelligent software solutions can protect your practice from cyber attacks, schedule a consultation with a compliance consultant.

$250K HIPAA Fine for Data Breach
Fines, HIPAA

$250K HIPAA Fine for Data Breach: The High Cost of Ignoring Cybersecurity Threats

October 3, 2024 No comments yet

October 3, 2024 Ransomware remains a significant threat to the healthcare industry, causing nearly two-thirds of data breaches. The Office for Civil Rights imposed a $250,000 HIPAA fine on Cascade Eye and Skin Centers, which provides ophthalmology and dermatology care in Washington state. This fine highlights the ongoing impact of ransomware attacks on the healthcare sector and emphasizes the importance of protecting medical practices. What Happened?  In May 2017, hackers held almost 300,000 electronic Protected Health Information (ePHI) files at Cascade Eye and Skin Centers for ransom. The practice lacked essential safeguards, such as a thorough Security Risk Analysis and effective data access monitoring, leaving patient data vulnerable to malicious actors.  The Aftermath  The $250,000 fine is a stark reminder of the OCR’s commitment to enforcing HIPAA compliance against cybercrimes. Several ransomware fines have been levied in the past year, and unfortunately, this trend is expected to continue as ransomware attacks against healthcare organizations rise. In addition to the substantial fine, the practice is subject to a Corrective Action Plan (CAP), with the OCR overseeing Cascade Eye and Skin Centers as it implements necessary initiatives and measures to safeguard its operations from cybersecurity breaches. Protecting Your Practice While no healthcare practice can be completely immune to cyber threats, there are proactive steps you can take. By implementing preventive measures, you can stop cyberattacks before they impact your practice.  Implementing a comprehensive Security Risk Analysis can help identify vulnerabilities and inform your risk management strategy, providing a comprehensive overview of what your practice currently has in place. Encrypting data provides another layer of protection by making it inaccessible to unauthorized individuals. Firewalls and antivirus software can also act as barriers to malicious attacks.  Beyond technical safeguards, a well-developed Disaster Recovery Plan is essential for minimizing the impact of a breach. Having a plan in place can help ensure a swift and effective response to incidents and limit disruption to patient care. Remote access and support capabilities can also be critical in managing compromised systems and restoring operations quickly. As technology continues to transform the healthcare industry, your compliance program should also evolve. By utilizing automated software, you can streamline compliance efforts, receive expert guidance, and stay informed about the latest cybersecurity threats.  Schedule a consultation with a compliance expert to learn more about how software solutions can help protect your practice. 

HIPAA and Cybersecurity in Dentistry
Best Practices, HIPAA

HIPAA and Cybersecurity: A Dental Practice’s Guide to Compliance

September 19, 2024 No comments yet

September 19, 2024 Did you know that medical information is one of the most valuable pieces of information for hackers to obtain? A health record sells for ten times the amount compared to a credit card on the dark web. In today’s digital world, technology has brought significant advancements to how dental practices operate, from communicating with patients to reviewing dental records. However, it has also introduced new challenges related to practice safety. Implementing strong cybersecurity measures is crucial for protecting your patients. Let’s dive into how to safeguard your practice and keep your patients safe in today’s cyber world. Complete a Security Risk Analysis (SRA) A requirement under HIPAA, the Security Risk Assessment (SRA) sets a benchmark for your dental practice’s compliance. The SRA highlights risks your practice might face, including technical safeguards and recommended cybersecurity measures. By monitoring the existing measures, you can identify non-compliant gaps and learn best practices to better protect your organization. Establishing a strong foundation for your practice brings you one step closer to HIPAA compliance by showing you how to keep your patient data secure. Establish Access Controls One of the most common HIPAA violations is improper access to electronic Protected Health Information (ePHI). Robust access controls are essential to prevent this. Each staff member should have a unique login with permissions strictly aligned to their job duties. These logins should also require staff to change their passwords periodically, including at least eight characters with symbols, numbers, and lowercase and uppercase letters. This safeguards sensitive patient data and facilitates effective monitoring for potential security breaches. Additionally, monitoring employee activity helps ensure access privileges are used appropriately. Encrypt all ePHI Encryption, or encoding data so that it is unreadable by unauthorized users, is a staple of having strong cybersecurity measures in place for your practice. It should be used on all devices storing sensitive data and facilitating patient communication, ensuring that only authorized individuals can access it. Encrypted data and devices can protect sensitive information if a work laptop falls into the wrong hands. Another cybersecurity best practice is to enable remote deletion on the computer so that it can be wiped from another functioning device. Overall, encryption serves as an additional barrier to protecting patient data and keeping sensitive information secure in dental practices. Ensure Adequate Cybersecurity Training for All Staff  It is crucial to ensure that staff understand expectations and cybersecurity best practices to keep patient data safe. Training is important to help staff understand how to handle sensitive information and how to share ePHI (electronic protected health information) securely. Thorough training will empower staff to maintain the security of patient data and uphold the best cybersecurity practices, helping create a culture of compliance in your practice. Outsource IT Automating your HIPAA compliance program with secure software helps protect your practice and streamline compliance. Additionally, outsourcing your IT measures is another responsibility your organization can delegate to an expert team. Expert teams can monitor your cybersecurity health and provide penetration testing, emulating whether your practice can handle a hacking attack. With specialized healthcare IT support, your practice can rest assured that the proper firewalls, encryption, and other protections are in place to safeguard it. The Future of Cybersecurity in Dentistry Robust cybersecurity measures are essential in today’s dental industry. The OCR continues to lead cybersecurity efforts and is starting to impose fines on practices affected by cybercrimes. By ensuring that your dental practice is HIPAA compliant and follows cybersecurity best practices, you can protect your practice’s success and the safety of your patients’ information. To learn more about the best cybersecurity practices for your dental practice, schedule a HIPAA consultation with a compliance expert today. 

Guide to HIPAA Compliance
Best Practices, HIPAA

HIPAA: It’s Not Just a Training – Your Guide to Continuous Compliance

September 12, 2024 No comments yet

September 12, 2024 Picture this: it’s time for your annual HIPAA training. Once you complete all the staff training, you’ll be compliant for the year, right? You would actually be mistaken, but that’s okay. It’s a common misunderstanding of HIPAA and its requirements. HIPAA is comprehensive federal legislation that protects sensitive patient data. As a staff member of a Covered Entity or Business Associate, it is your responsibility to ensure the proper safeguarding of patient data, which requires much more than annual training. This article examines the requirements for HIPAA compliance and showcases how software solutions can more thoroughly and quickly ensure responsibilities are met compared to manual tracking. So, what’s required for HIPAA? HIPAA compliance requires a continuous documented program, not just annual training. When HIPAA is followed correctly, appointing a HIPAA Compliance Officer (HCO) is essential. This highlights the need for leadership and organization of all elements to ensure compliance. One of the most essential components of HIPAA is a Security Risk Analysis, or SRA. The SRA is a commonly missed requirement, with 86% of Covered Entities and BAs unable to present the documentation when randomly audited.  The SRA is a detailed review of all the safeguards your practice has in place to protect patient data. This ranges from alarms on doors to procedures followed by your staff, and it is a thorough analysis of your practice’s precautions and vulnerabilities regarding HIPAA.  Alongside a documented SRA, policies and procedures must be made available to all staff, empowering employees to quickly review the best course of action if an issue arises. Using templates you find online will not cut it if they are not personalized and unique for the location.  Documentation is a significant component of HIPAA. Another required paperwork element of HIPAA is Business Associate Agreements with all third-party companies your practice or business works with that have access to PHI (Protected Health Information). When HIPAA breaches occur, they also have to be documented and reported.  As you can see, HIPAA compliance is much more than just training. It’s a continuous program for a good reason: protecting patients’ sensitive health information. The Future of HIPAA Compliance HIPAA Compliance is a continuous process; one yearly training isn’t going to cut it. The requirements of HIPAA can be complex, but with intelligent software solutions, your organization can streamline compliance and mitigate risk. Utilizing comprehensive software solutions can help identify your vulnerabilities, save your practice significant time, and offer a clear understanding of what needs to be done to ensure compliance.  Instead of relying on a cumbersome manual binder full of paperwork, innovative solutions can offer these advantages.  To learn more about HIPAA compliance best practices, schedule an education consultation with one of our experts today.   

HR and OSHA Compliance
Best Practices, HIPAA, OSHA, Partner News

The Intersection of HR and OSHA Compliance: Ensuring Safety in Healthcare

August 21, 2024 Comments Off on The Intersection of HR and OSHA Compliance: Ensuring Safety in Healthcare

August 12, 2024 This was contributed by HR for Health for OSHA’s Safe + Sound Week At HR for Health, OSHA compliance is a frequent and critical topic of discussion with our clients. As an HR company focused on supporting independent healthcare practices, we understand the importance of taking compliance, training, documentation, and safety seriously. Whether your practice is large or small, adhering to OSHA standards is not just about following the rules—it’s about protecting your employees and fostering a safe work environment that benefits everyone. Compliance laws can seem overwhelming, but it’s a non-negotiable part of running a healthcare practice. Non-compliance can lead to significant penalties, not to mention the time-consuming and expensive lawsuits that could arise if an employee or patient is injured. Beyond the financial implications, a commitment to safety and compliance contributes to a healthier, more productive workplace. But how do you ensure your practice stays compliant without getting bogged down in administrative tasks? That’s where HR for Health and Abyde come in. Together, we provide a comprehensive solution that simplifies the complex worlds of OSHA and employment law compliance, making it manageable for practices of all sizes. Why OSHA Compliance Matters OSHA (Occupational Safety and Health Administration) compliance is about more than just avoiding fines. It’s about creating a workplace where your employees feel safe and supported, which in turn leads to better patient care. Compliance involves familiarizing yourself with OSHA regulations, training your employees, and maintaining accurate records of any incidents or hazards. At HR for Health, we see firsthand how often OSHA compliance comes up in our conversations with clients. It’s a constant concern, and rightly so—OSHA compliance isn’t a one-time effort but an ongoing process. That’s why we’ve integrated powerful features into our platform to help you stay compliant effortlessly. Simplifying Compliance with HR for Health Our software is designed to automate and streamline many of the tasks associated with OSHA compliance. For example, our Continued Education automated alerts and updates ensure that your team stays on top of mandatory training and certifications. This feature is crucial because it ensures that your employees are always up-to-date with the latest safety protocols, which helps in maintaining a safe workplace. Documentation is another critical aspect of OSHA compliance. Your practice needs to keep detailed records of any work-related injuries or illnesses, as well as potential hazards. HR for Health offers unlimited e-document storage, so you never have to worry about running out of space or losing important documents. This secure storage solution means that all your compliance-related documents are organized, easily accessible, and safe from loss or damage. But compliance isn’t just about keeping records. It’s also about communication and ensuring that everyone in your practice is on the same page. Our platform includes integrated messaging, task management, and performance reviews, which help facilitate clear communication and make sure that no critical tasks are overlooked. This holistic approach to compliance ensures that your practice runs smoothly and that your employees are always aware of their responsibilities. Partnering with Abyde for a Complete Solution While HR for Health handles many of the HR aspects of compliance, we’ve partnered with Abyde to provide a complete OSHA compliance solution. Abyde’s platform is designed specifically to help healthcare practices navigate the intricacies of OSHA regulations. Their OSHA checklist is an excellent starting point, helping you identify which regulations apply to your practice and what steps you need to take to comply. Abyde also simplifies the training process. OSHA training is essential for ensuring that your employees understand safety protocols and know how to respond in case of an emergency. Abyde’s platform makes this training straightforward for managers and easy for employees to follow, reducing the administrative burden on your practice. Once your employees are trained, Abyde helps you maintain compliance with their tools for documenting safety and health incidents. This includes managing Work-Related Injury & Illness Logs and Sharps Injury Logs, which are critical for demonstrating compliance during an OSHA inspection. Creating a Culture of Safety Compliance isn’t just about avoiding penalties—it’s about creating a culture of safety within your practice. By working with HR for Health and Abyde, you’re taking proactive steps to ensure that your workplace is as safe and efficient as possible. This not only protects your employees and patients but also enhances the overall productivity and morale of your team. OSHA compliance is a vital component of running a successful healthcare practice. By leveraging the combined strengths of HR for Health and Abyde, you can simplify this complex process and focus on what truly matters—caring for your patients and growing your practice. Ready to take your practice’s OSHA compliance to the next level? Visit HR for Health and Abyde to learn how our platforms can help your practice succeed.

American Medical Response HIPAA Fine
Fines, HIPAA

Your Medical Records, Your Right: AMR Learns Costly Lesson

August 6, 2024 Comments Off on Your Medical Records, Your Right: AMR Learns Costly Lesson

August 6, 2024 Did you know the Office for Civil Rights (OCR) has launched a new initiative to ensure proper compliance with patients’ Rights of Access? American Medical Response (AMR), a private ambulance company, has now felt the impact of these efforts, becoming the 49th entity to face a HIPAA Right of Access Enforcement Action. AMR was recently fined $115,200 for failing to provide a patient with their medical records in a timely fashion.  AMR’s mistake was brought to the attention of the OCR through a patient complaint. On October 31, 2018, the patient requested a copy of her medical records. Instead of receiving them within the allotted 30 days, this sparked the beginning of a long battle for her records.  In January 2019, the patient sent follow-up requests to both AMR and its Business Associate, Centrex. AMR responded to the request in March 2019, sending the patient an invoice and requiring payment before the records were provided.  During the ongoing battle for her medical records, she warned AMR she would report the organization to the OCR if her records were not provided. The patient filed a complaint in July 2019. Finally, the records were provided on November 5, 2019, over a year after the initial request.  What is Right of Access?  HIPAA’s Right of Access rule, which falls under the HIPAA Privacy Rule, allows patients to receive access to their medical records within 30 days with minimal or no charges. These charges can only include the costs of copying and mailing medical records. In some states, this 30-day requirement is shorter, like in California, which requires access to copies within 15 days.  This right empowers patients to make informed healthcare decisions, such as sharing their medical history with new providers. What should my practice do?  First, proper training is essential to ensure that staff understand the importance of providing patients with their records on time. Additionally, staff must understand and follow the procedures for securely sharing medical information with the patient. Ensuring staff is properly trained and aware of the resources available to them is vital to staying compliant.  You could be adding more stress to your plate if you still use a dusty binder to track and manage HIPAA compliance. Keeping track of training, documentation, and the constantly evolving regulations is a complex task that demands a modern approach. Intelligent software solutions can offer staff a centralized compliance hub with everything they need to know when navigating patient requests. To learn more about how smart compliance software solutions can protect your practice, schedule a consultation with an expert today.